Privacy Policy of NovPop Website
Effective Date: March 11, 2026
At **NovPop**, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your data.
By visiting or using our website and services, you agree to the practices described in this policy.
1. Personal Information We Collect and How We Collect It
When you interact with our website, we may collect certain types of personal information. This information is collected in a few different ways, including directly from you, automatically through your use of the site, and from service providers that help operate our business.
**Information you provide directly may include:**
* Name
* Email address
* Shipping and billing address
* Phone number
* Payment information (processed through secure third-party payment providers)
* Photos or images uploaded for custom portrait orders
* Any information included in messages or customer support requests
**Information collected automatically may include:**
* IP address
* Browser type and device information
* Pages visited on our website
* Date and time of access
* Referring website links
This information may be collected using cookies, pixels, and similar technologies commonly used to operate and improve websites.
2. How We Use Personal Information
We use the information we collect to operate our business and provide our services. This includes:
* Processing and fulfilling orders
* Creating and delivering custom portrait products
* Communicating with customers about orders or support requests
* Improving our website and customer experience
* Detecting fraud or unauthorized activity
* Sending updates, promotions, or marketing communications (where permitted by law)
You may unsubscribe from marketing communications at any time using the link included in those messages.
3. Retention
We retain personal information only for as long as necessary to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
For example, order records may be retained for accounting, tax, or legal purposes even after a transaction is completed.
4. How We Disclose Personal Information
We do not sell personal information to third parties. However, we may share information with trusted partners that help us operate our business.
These may include:
* Payment processing providers
* Shipping and logistics companies
* Website hosting providers
* Customer service platforms
* Marketing and analytics providers
These service providers are only given access to the information necessary to perform their functions and are expected to protect your data.
We may also disclose personal information when required by law or when necessary to protect our rights, customers, or the public.
5. Privacy Choices
You have choices regarding how your personal information is used.
You may:
* Opt out of marketing emails at any time
* Disable cookies through your browser settings
* Request access to or deletion of certain personal data
Please note that disabling certain cookies may affect website functionality.
6. Privacy Rights for Residents of Covered US States
Residents of certain U.S. states may have additional rights regarding their personal information. These rights may include:
* Requesting access to personal data we hold about you
* Requesting correction of inaccurate information
* Requesting deletion of personal information
* Requesting information about how your data is used
If you would like to exercise any of these rights, please contact us using the information listed below.
We may request verification of identity before processing such requests.
7. Nevada Privacy Rights
Nevada residents have the right to request that businesses not sell certain personal information.
Although NovPop does not sell personal data, Nevada residents may still submit a request regarding their personal information by contacting us.
8. Children
Our website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without appropriate consent, we will take steps to delete that information.
9. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
This includes the use of secure servers, encrypted payment processing, and restricted access to sensitive information.
However, no system can guarantee absolute security.
10. Third Parties
Our website may contain links to third-party websites or services, including social media platforms or payment providers.
These third-party services operate independently and have their own privacy policies. We encourage you to review their policies before providing any personal information.
11. EU Data Transfers
If you are located in the European Economic Area (EEA), your personal information may be transferred to and processed in countries outside of the EEA, including the United States.
When such transfers occur, we take appropriate measures to ensure that personal data receives adequate protection consistent with applicable data protection laws.
12. International Visitors
Our website is operated from the United States. If you access the site from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.
By using our website, you consent to this transfer.
13. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
When updates are made, the revised policy will be posted on this page with an updated effective date.